Kasastore Privacy Policy

Last Updated: January 29, 2025 | Version 3.0

Kasastore di Marco Brusadin (t/a Kasastore) is a company registered in Italy with its registered office at Via Stella 3, 33080 Prata di Pordenone (PN), Italy. This policy describes how we collect, use, protect, and share your personal data during communications with us, through our website, or via our mobile app.

We reserve the right to update this policy periodically to comply with new regulations or business needs.

1. Types of Data Collected and Purpose of Processing

We collect, store, and use your personal data exclusively for legitimate and relevant purposes. The primary reasons for processing your data include:

• Communications: Handling inquiries via phone, email, or live chat.
• Order management: Processing and delivering purchases made on our website.
• Customer accounts: Maintaining and managing any registered accounts.
• Personalized experience: Enhancing the website, displaying informational pop-ups, and providing discount codes.
• Marketing and promotions: Sending promotional communications via SMS, email, or phone.
• Use of the mobile app: Storing user data locally on personal devices.
• Advertising and analysis: Personalizing promotions on various digital channels.
• Reviews and feedback: Collecting and publishing user opinions.
• Service improvement: Internal staff training.
• Security and analysis: Fraud prevention, risk management, and optimizing website performance.
• Social media interaction: Managing communications and promotions on our social media channels.

2. Legal Bases for Processing

Under data protection regulations, we process your data only if there is a valid legal basis, which may include:

• Contractual necessity: Required to complete orders and provide requested services.
• Legal obligations: Required to comply with applicable regulations (e.g., product recalls).
• Legitimate interests: For business purposes such as market analysis, customer experience improvement, and targeted marketing. We always balance our interests with your rights.
• Consent: Required when you voluntarily choose to receive personalized communications or notifications about available products.

You may withdraw your consent at any time by contacting us at dataprotection@kasastore.com.

3. Communications and Contact

We may contact you in the following cases:

• To confirm and manage your order delivery.
• To offer additional services related to your purchases.
• To update you on promotions and offers unless you explicitly opt-out.
• To respond to inquiries via phone, email, or chat.

You have the right to unsubscribe from promotional communications at any time. However, you will continue to receive essential messages such as order confirmations or product updates.

4. Sharing of Personal Data

Your personal data is shared only in the following circumstances:

• Legal obligations: When requested by competent authorities.
• Essential services: With carefully selected partners for delivery management and IT services.
• Payment processing: We use third-party providers such as PayPal, Skrill, and Stripe for online payments. Their data handling is subject to their privacy policies.

Your data will never be sold to third parties.

5. Data Transfers Outside the European Economic Area (EEA)

If necessary, we may transfer your personal data outside the EEA. In such cases, we ensure that the transfer occurs only to countries with adequate data protection measures or with service providers that have signed agreements compliant with European regulations.

6. Data Retention Period

We retain your data only for as long as necessary to fulfill the purposes for which it was collected, respecting any legal obligations:

• Orders and purchases: Up to 10 years, in compliance with consumer protection regulations.
• Customer service inquiries without a purchase: Up to 1 month.
• Product availability notifications: Up to 1 month from the request.
• Marketing communications: Up to 4 years unless consent is withdrawn.

7. Data Subject Rights

You have the right to:

• Access your personal data.
• Correct any inaccurate information.
• Object to processing for marketing purposes.
• Withdraw consent at any time.
• Request deletion of your data where applicable.
• Restrict processing of your data in certain circumstances.
• Request a manual review of automated decisions affecting you.

To exercise your rights, contact us at dataprotection@kasastore.com.

8. Data Security and Protection

We implement advanced security measures to protect your data, including:

• Secure connections (SSL) for all transactions.
• Advanced encryption for passwords.
• Secure payment processing handled by certified providers.
• Access control procedures to protect your personal data.

We recommend keeping your account credentials secure and not sharing them with third parties.

9. Cookies and Tracking Technologies

We use cookies to:

• Ensure the website functions correctly.
• Personalize your browsing experience.
• Analyze web traffic and improve our services.

You can manage cookie preferences through your browser settings.

10. Contact Information

For any privacy-related inquiries or requests, you can contact us via:

• Email: dataprotection@kasastore.com
• Phone: +39 0434 1841571
• Mail: Via Stella 3, 33080 Prata di Pordenone (PN), Italy

Kasastore is committed to protecting your privacy and ensuring a secure and transparent shopping experience.